FAQ's

  • How does this technical support help me?

    For newbies, it is experienced tech support team from day one. For Resellers it is quality tech support team round the clock at affordable rates. For hosting companies with leased out or dedicated servers, it is entrusting technical support with experts and focusing in their core area of marketing. For smart companies it is consolidation to enhance top line revenue expansion and bottom line profit growth in its long term perspective.

  • How does an out-sourced technical support team function?

    We become your technical support team with absolute transparency. That is your clients will never know that a separate entity exists between him and your hosting company. We provide your clients with live chat, email and web-based support 24 hours a day, 7 days a week, 365 days a year depending on the plan you choose. eTechSupport.net becomes support@yourname.com.

  • What is a support ticket?

    Any technical email query which customers raise about your services is a support ticket.

  • How fast do you respond to the support ticket?

    Initial response is given in 20 minutes; not with any auto responders but a personal mail from our dedicated support engineer with solutions. We commit ourselves to resolve the issues in 3 hours max.

  • Do you support servers with adult content?

    We do provide support to servers hosting adult sites.

  • What are your timings and when can we contact you in case of a ticket?

    We are always there for your help 7 days a week and 24 hours a day. You can always contact our live chat operator incase you have any issue that needs immediate attention.

  • Why does our hosting company need an email support, live chat or phone support?

    In today's fast paced world your clients want instant and personalized attention. Nobody wants auto responder reply and then wait for hours before their queries are answered. Through tools like live chat, email support and phone support your client's critical requirements are attended immediately. We provide you with intelligent direction to ensure quality in shape of unparalleled service and support.

  • How long does it take for eTech Support to process my order and understand my company policies?

    It takes 24 - 48 hours for our tech support team to understand your policies and structure of the servers and accounts on them. Every company has got different policies and all the servers are not similar as they differ from each other in many ways.

  • What helpdesk do you support?

    We support Cerberus, Kayako and Perldesk.

  • What live chat do you support?

    We support Liveperson, CCS & Instant Messengers like MSN, Yahoo, AIM and ICQ

At eTech Support you get world class Total Quality Technical Support

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