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WHM C Panel |
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Alabanza |
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Plesk |
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Cobalt |
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Ensim |
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Hsphere |
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Webmin |
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RedHat Linux |
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Solaris |
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Windows |
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Support @eTechSupport.net is totally transparent. There is no way your customers come to know that the support personnel are from eTech Support. The eTech Total Quality Dedicated Support team functions truly as your Support Team & not just like any other outsourced web hosting support company. |
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HOW IT ALL WORKS |
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All customer support queries are routed through a Support Ticket System which could be installed for you on your servers. Customers contact the support team and are serviced by Total Quality Tech Support only via the ticket system or 24/7 Live Chat. This way , all replies are tracked and saved chat transcripts are automatically forwarded to you. In effect, for your customers, Support Service is equivalent to an In-House Team. |
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| support@yourdomain.com |
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If you do not intend to use a Support Ticket System, we can still transparently blend into your Hosting Service. When you sign up with eTech Support, you will need to assign an address, support@yourdomain.com, which will forward to our addresses yourdomain@eTech Support. All queries are sent to support@yourdomain.com. This way, you can seamlessly shift support over to the Total Quality Dedicated eTech Support Team without even letting your customers know the difference. |
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SEAMLESS SUPPORT |
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To achieve
total integration with your Support style, all
replies to Customers are enclosed with your company's
greetings. eTech Support attempts to actively
blend with your company's image and style of functioning,
rather than impose a separate style of functioning
on your customers. |
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